Last updated: September 2026

We want you to feel confident shopping with Toey.

Change-of-Mind Returns

We accept change-of-mind returns within 7 days of delivery, provided the product is unopened, unused and in its original packaging.

Due to the intimate nature of our products, opened or used Toey protective covers cannot be returned for change-of-mind reasons.

Customers are responsible for the cost of return postage for change-of-mind returns.

To request a return, please contact us through our Contact Us form within 7 days of receiving your order.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible through our Contact Us form with your order number and details of the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Where a product is covered by the Australian Consumer Law, your consumer rights apply regardless of this policy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the problem.

Refunds

Where a refund is approved, it will generally be processed to the original payment method.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.