Last updated: September 2026

Toey Intimate Covers ("Toey", "we", "us" or "our") operates this website and online store, including our products, content, features and services.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, use our services or contact us.

We use Shopify to operate our online store and process certain information on our behalf.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

We may collect:

Contact and delivery information, such as your name, email address, phone number, billing address and shipping address.

Payment and transaction information, such as payment details, order details, products purchased, transaction amounts and information relating to returns or refunds. Payment information may be processed directly by our payment providers.

Communications, including information you provide when you contact us through our Contact Us form or otherwise communicate with us.

Device and website information, including your IP address, browser type, device information, network information and other technical identifiers.

Website usage information, including pages viewed, links clicked, products viewed, items added to your cart and information about how you interact with our website.

If you subscribe to our marketing communications, we may also collect your email address and information about your communication preferences.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, complete a form, subscribe to our newsletter or contact us.
• Automatically when you browse or interact with our website, including through cookies and similar technologies.
• Through Shopify and other service providers that help us operate our store and services.
• From other third parties where permitted by law and where reasonably necessary to provide our services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Process payments and refunds.
• Arrange shipping and delivery.
• Provide customer support and respond to enquiries.
• Process returns and exchanges.
• Communicate with you about your orders or account.
• Send marketing communications where you have provided appropriate consent.
• Improve our website, products and customer experience.
• Understand how customers use our website.
• Detect and prevent fraud, security issues or other unlawful activity.
• Comply with legal obligations and respond to lawful requests.

We only use personal information for purposes that are reasonably necessary for operating our business and providing our services.

4. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your contact information to send you updates, promotions, product information and other marketing communications from Toey.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

We will not continue sending marketing communications after you have unsubscribed, except where permitted or required by law.

Australian commercial marketing messages must generally be sent with consent and include an easy way to unsubscribe.

5. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website activity, improve our services and support relevant advertising or marketing.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect how parts of the website function.

6. How We Share Your Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Shopify, which provides our ecommerce platform.
• Payment providers to process payments and transactions.
• Shipping and delivery providers to fulfil and deliver orders.
• Technology and service providers that support our website, communications, analytics, security and business operations.
• Marketing providers, where applicable and where permitted by law.
• Government authorities, regulators, legal advisers or other parties where required or permitted by law.
• Third parties where you have directed us to share your information or have otherwise consented.

We do not sell your personal information as a standalone product or service.

7. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information relating to your use of our store in order to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers, including providers located outside Australia.

You can read more about how Shopify handles personal information through Shopify's Consumer Privacy Policy.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to a website that we do not operate or control, that website will have its own privacy policy and terms. We are not responsible for the privacy or security practices of third-party websites.

9. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us through our Contact Us form so that we can review the information and take appropriate action.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online system or method of transmitting information can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services.
• Complete transactions and maintain business records.
• Comply with legal and accounting obligations.
• Resolve disputes.
• Enforce our agreements and policies.

When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Withdraw consent for certain uses of your information, such as marketing communications.

Some requests may be subject to legal requirements or exceptions.

To make a privacy request, please contact us through our Contact Us form.

If we need to verify your identity before responding to a request, we may ask you to provide reasonable information for this purpose.

The Australian Privacy Principles include requirements around access, correction, complaints and transparent handling of personal information where the Privacy Act applies.

13. International Transfers

Some of our service providers, including Shopify and other technology providers, may store or process personal information outside Australia.

Where personal information is transferred overseas, we will take reasonable steps to handle that information in accordance with applicable privacy requirements.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us through our Contact Us form.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act applies to your circumstances, you may also contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

16. Contact

If you have questions about this Privacy Policy, your personal information or our privacy practices, please contact us through the Contact Us form on our website.

Toey Intimate Covers
ABN: 85 183 286 936
Queensland, Australia